Customers’ Helpdesk

Opening hours of the Government Customers’ Helpdesk  (Gedimino Avenue 11, Vilnius):

• Monday to Thursday: 8:00-17:00
• Friday: 8.00-15.45

Submission of documents:

•  Monday, Wednesday, Thursday: from 8.00 to 17.00
• Tuesday: 7.00-18.00
• Friday: 8.00-15.45

Contact telephones:

+370 526 63711

in English, tel.: +370 706 61802 (Erika Kasiliūnaitė)
in German, tel.: +370 706 63762 (Vaiva Bernotaitė)
in Russian, tel.: +370 706 61814 (Dalius Labanauskas)

Submission of requests and complaints:

• by post or courier services (Gedimino Avenue 11, Vilnius) /request form (in English)
• coming in person to the Citizens’ Helpdesk, Gedimino Avenue 11 Vilnius)
• e-delivery system (epristatymas.lt)
• email (LRVkanceliarija@lrv.lt)
• on the website ‘eCitizen’ (http://epilietis.lrv.lt/en/contact-the-institution/make-a-request-or-complaint )

Request and complaint requirements:

• specify your full name or your legal entity name, contact details
• and sign the documents, electronic documents must have your electronic signature
• state the issue in a concrete and understandable way, provide the reasoning behind it
• add a translation into Lithuanian in the cases where the document is done other language than English, German and Russian

Providing a response:

• we will respond to your request and complaint within 20 working days
• you will be notified of non-admission of your request or complaint within five working days

Other services provided by the Office of the Government

FAQ

For more information, please visit:
http://epilietis.lrv.lt/en/