Customers’ Helpdesk
Opening hours of the Government Customers’ Helpdesk (Gedimino Avenue 11, Vilnius):
- Monday to Thursday: 8:00-17:00
- Friday: 8.00-15.45
Submission of documents:
- Monday, Wednesday, Thursday: from 8.00 to 17.00
- Tuesday: 7.00-18.00
- Friday: 8.00-15.45
Contact telephones:
+370 526 63711
in English, tel.: +370 706 61802 (Erika Kasiliūnaitė)
in German, tel.: +370 706 63762 (Vaiva Bernotaitė)
in Russian, tel.: +370 706 61814 (Dalius Labanauskas)
Submission of requests and complaints:
- by post or courier services (Gedimino Avenue 11, Vilnius) /request form (in English)
- coming in person to the Citizens’ Helpdesk, Gedimino Avenue 11 Vilnius)
- e-delivery system (epristatymas.lt)
- email (LRVkanceliarija@lrv.lt)
- on the website ‘eCitizen’ (http://epilietis.lrv.lt/en/contact-the-institution/make-a-request-or-complaint )
Request and complaint requirements:
- specify your full name or your legal entity name, contact details
- and sign the documents, electronic documents must have your electronic signature
- state the issue in a concrete and understandable way, provide the reasoning behind it
- add a translation into Lithuanian in the cases where the document is done other language than English, German and Russian
Providing a response:
- we will respond to your request and complaint within 20 working days
- you will be notified of non-admission of your request or complaint within five working days
Other services provided by the Office of the Government
For more information, please visit:
http://epilietis.lrv.lt/en/