Customers’ Helpdesk

Opening hours of the Government Customers’ Helpdesk  (Gedimino Avenue 11, Vilnius):

  • Monday to Thursday: 8:00-17:00
  • Friday: 8.00-15.45

Submission of documents:

  •  Monday, Wednesday, Thursday: from 8.00 to 17.00
  • Tuesday: 7.00-18.00
  • Friday: 8.00-15.45

Contact telephones:

+370 526 63711

in English, tel.: +370 706 61802 (Erika Kasiliūnaitė)
in German, tel.: +370 706 63762 (Vaiva Bernotaitė)
in Russian, tel.: +370 706 61814 (Dalius Labanauskas)

Submission of requests and complaints:

Request and complaint requirements:

  • specify your full name or your legal entity name, contact details
  • and sign the documents, electronic documents must have your electronic signature
  • state the issue in a concrete and understandable way, provide the reasoning behind it
  • add a translation into Lithuanian in the cases where the document is done other language than English, German and Russian

Providing a response:

  • we will respond to your request and complaint within 20 working days
  • you will be notified of non-admission of your request or complaint within five working days

Other services provided by the Office of the Government


For more information, please visit:

Last updated: 01-02-2021